The MRO Journey
The Journey Begins:
The collector collects the specimen.
The collector sends the collection to the laboratory, making sure CCF1 is with the specimen and the MRO is listed on Step 1 of the CCF as this is who the result will be released to.
The collector sends a copy of CCF2 to the MRO by email or fax.
The MRO office will input the CCF into their MRO software and put it through their QA (Quality Assurance).
If an error is found the MRO will issue an MFR (Memorandum for Record).
The collector has 5 days to correct any errors and send the MFR back to the MRO or the test is at risk of being cancelled.
After the laboratory tests the specimen, they send the results and lab report digitally to the MRO via secure email or fax.
When the MRO office gets the results into their software they must match the correct CCF2 with the results.
If a result is Negative:
The MROA matches the results to the CCF2.
QA (Quality Assurance) is checked before releasing the results to the company.
OR
If the result is Non-Negative (POS):
The interview process begins. The MRO calls the donor to obtain any medical information or prescriptions.
If the donor has an Rx and provides proof, the MRO may overturn the POS to a NEG result, or to a NEG with SAFETY ADVISORY.
The interview process requires that the donor be called at least 3 times within the first 24 hours after receipt of the results.
If the donor has not been reached within 24 hours, the MROA will contact the DER asking for their help to reach the donor.
If the DER is able to speak to the donor, they are to tell the MRO of when this occurred and the timer for the interview will drop to 3 days.
The MROA will continue to call the donor for 10 days until they reach them, or the time is up and the result will be released.
When a POS result is being released, the DER can be notified by the MROA so they can immediately pull the donor off any safety sensitive duties.
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